Returns & Refunds
Returns & Refunds
We want you to feel confident shopping with Nordye. If something isn’t right, we’ll do our best to help.
Return eligibility
To be eligible for a return:
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The item must be unused and in original condition
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The request must be made within 30 days of delivery
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Proof of purchase is required
For safety and hygiene reasons, fire blankets that have been used, opened, or exposed to fire are not eligible for return.
Non-returnable items
Returns are not accepted for:
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Items that have been used or deployed
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Items damaged due to misuse or improper handling
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Orders with incorrect addresses provided at checkout
Damaged or incorrect items
If your order arrives damaged or incorrect, please contact us within 7 days of delivery with photos of the item and packaging.
We’ll review the issue and arrange a replacement or refund when appropriate.
Refunds
Once your return is approved, refunds are issued to the original payment method.
Please allow 5–10 business days for the refund to appear, depending on your bank or card provider.
Shipping costs (if any) are non-refundable.
Late or missing refunds
If you haven’t received your refund after the processing period:
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Check your bank or card account again
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Contact your card provider
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Reach out to us for assistance
How to start a return
To request a return or report an issue, email us at:
Please include:
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Your order number
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A brief description of the issue
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Photos (if applicable)
Important safety note
FireShield is a safety product designed for emergency use. Once deployed, it should be replaced to ensure proper performance in future situations.